I worked with Ruth in Sales and Gio in Finance regarding my Jeep Grand Cherokee SRT. I am extremely happy with Mercedes-Benz of Pompano. Definitely not what I expected from Mercedes. Absolutely dissatisfied and disappointed with how I was treated. Instead I receive an email the following week prompting me to schedule an ac service I have no idea why I need. But on top of that they return my car dirty! Did anyone bother to explain to me how the maintenance went? If anything was wrong with my car? Nope. They don’t offer a complimentary cleaning with their over charged service ok.
#Integrity plus auto miramar drivers#
When I bring the car back and pick up mine I open my front door to find a dirty rag in the drivers seat, my car door dirty, and the overall appearance of my car dirtier than how I left it. I’m then harassed to bring the loaner back or face even more charges. Did they communicate with me that I would have to leave my car for multiple days and would have to come back later in the week and if I didn’t come back by when they want me to come back I would be charged for the loaner before so I could decide for myself if that’s something I could do? Of course not. One convenience is that they did give me a loaner. All which any other mechanic would’ve charged max five hundred. They charge me over one thousand dollars for an oil change, windshields wiper change, key battery change, and four wheel alignment. For one, I’ve been receiving updates sometimes up to 20 email reminders a day for other peoples car and about other peoples appointments. When I think Mercedes I think luxury, high class, amazing service. Mercedes of Pompano was a huge disappointment.
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